Shipping Policy — SoleForecast

Last Updated: September 29, 2026

At SoleForecast, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or delivery issues.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Our standard processing time is generally 1–3 business days. Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

Business days do not include weekends or public holidays.

2. Shipping Times

Estimated delivery times depend on the customer's location, selected shipping method, carrier, and product availability.

Estimated delivery times will be displayed at checkout whenever available.

Delivery estimates begin after the order has been processed and handed over to the shipping carrier.

Please note that estimated delivery dates are not guaranteed unless expressly stated otherwise. Mandatory delivery deadlines established by applicable consumer law remain unaffected.

3. Shipping Costs

Shipping costs, when applicable, are calculated and displayed during checkout before the customer completes the purchase.

From time to time, SoleForecast may offer free shipping or promotional shipping rates. Any applicable conditions will be displayed on our website or during checkout.

4. Order Tracking

When tracking is available, customers will receive tracking information after the order has been shipped.

Tracking information may take some time to become active after the shipping carrier receives the package.

5. Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review the recipient's name, street address, apartment or house number, postal code, city, and country before completing the purchase.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

6. International Shipping

SoleForecast may offer international shipping to selected countries and regions.

International orders may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be the customer's responsibility where permitted by applicable law. Any duties, taxes, or fees collected during checkout will be clearly indicated where applicable.

7. Customs Delays

International shipments may experience delays caused by customs authorities.

Customs processing is generally outside the direct control of SoleForecast and the shipping carrier.

Customers are responsible for providing any information reasonably required by customs authorities to complete delivery.

8. Delayed Orders

Shipping delays may occasionally occur because of weather, transportation disruptions, customs processing, carrier delays, high shipping volumes, or other circumstances outside our reasonable control.

If an order experiences a significant delay, customers may request assistance through the support options available on the SoleForecast store.

Nothing in this section limits any mandatory rights concerning delivery deadlines under applicable consumer law.

9. Lost Packages

If tracking indicates that a shipment has been lost or if an order has not arrived within a reasonable period after its expected delivery date, customers should submit a delivery issue through the support method available on our store.

We may investigate the shipment with the carrier and provide an appropriate resolution in accordance with applicable law.

10. Damaged Packages

Customers should inspect their order after delivery.

If a product arrives damaged, customers should report the issue as soon as reasonably possible and, where possible, retain photographs of the package and damaged product.

Eligible damaged-product claims will be handled according to our Refund & Return Policy and applicable consumer protection laws.

11. Failed or Refused Deliveries

If a shipment is returned to us because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect the package, or an unjustified refusal of delivery, additional shipping costs may apply where permitted by law.

Mandatory consumer rights remain unaffected.

12. Multiple Shipments

Some orders may contain products shipped separately. In these cases, customers may receive more than one package and more than one tracking number.

There will be no additional shipping charge solely because SoleForecast chooses to fulfill an order in multiple shipments unless clearly disclosed and agreed upon.

13. Changes to This Policy

SoleForecast may update this Shipping Policy periodically to reflect changes to our shipping services, carriers, fulfillment procedures, or applicable requirements.

The latest version will be published on our store with the applicable revision date.

14. Consumer Rights

This Shipping Policy does not exclude, restrict, or replace any mandatory consumer rights provided by applicable law.

Where any provision of this policy conflicts with mandatory consumer protection legislation applicable to an order, the applicable law will prevail.